Our clients have access to the Calipso system, where problems or issues found in any Callista product can be recorded. This system can be accessed from any location via the Internet, to both log and view the status of a problem.

Problems logged in Calipso are actioned by the Callista Support team. As our Support staff use Calipso to track the status of an issue, Calipso provides clients with a transparent view of the status of problems at all times. With tailored logins set up for each client, Calipso is easy to use and stores each client's priority list for easy access. Calipso offers work flow processes, which make Callista support services highly efficient. Calipso also provides a knowledge base of problems and issues, which is used as a reference to streamline the support management and issue resolution processes.

Calipso can be accessed here